Refund policy

At FurEver Art, we want you to love your purchase. Please read the terms below, especially for our made-to-order custom pet portraits.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Personalized portrait products are final sale
Our custom pet portrait products — including all portrait products made from your pet's photo — are made to order especially for you. For this reason they are final sale and non-returnable: they cannot be returned, exchanged, or refunded for reasons such as change of mind. The only exception is if your personalized item arrives damaged, defective, or materially different from what you ordered — in that case contact us right away and we will make it right.

Non-personalized items
Non-personalized items, such as our mug and tote bag, can be returned within 30 days of delivery, provided they are unused and in new condition in their original packaging.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How to start a return
To start a return, you can contact us at x4thhokageminatox@gmail.com. Please do not send anything back until your return request has been approved and we have provided you with the return address.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at x4thhokageminatox@gmail.com.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at x4thhokageminatox@gmail.com.